Cyber Crisis & Incident Management
How to effectively manage a cyber crisis
A cyber crisis is when an IT system fails and becomes unavailable, potentially resulting in serious disturbance to your organisation. Normal business processes are not enough to mitigate such consequences. This is why a cyber crisis constitutes a major challenge, especially today, when cybersecurity equates to a massive issue for companies.
Despite how serious it is, a cyber crisis can be contained. To cope with a cyber crisis situation, decision-making as well as implementation must be executed in a timely manner. This is the role of crisis management: overseeing that procedures are strictly followed to ensure that cyberattacks have a reduced impact on your organisation.
What Is Cyber Incident Management?
In an increasingly connected world, cyberattacks are multiplying and becoming more sophisticated. For businesses, cybersecurity is now a top priority. Preparing and anticipating cyber crisis management is crucial to minimizing the impact of a potential attack, protecting sensitive data, and maintaining the trust of customers and partners.
Cyber crisis management encompasses all measures and strategies put in place to respond to a cyberattack. This includes early detection of incidents, rapid assessment of their impact, coordination of responses, internal and external communication, as well as the recovery of systems and data. Effective crisis management helps limit damage, ensure business continuity, and quickly restore trust.
When it comes to tackling those cyber crises, crisis management must embrace several approaches:
- prevention of crises before they occur;
- application of a crisis resolution procedure after an IT failure has been confirmed and identified.;
- mobilisation of techniques and means to counter it;
- improvement of the crisis management procedure in regard to experience feedback.
Cyber crises are also quite specific. They encompass a series of risk factors:
- A cyber crisis is almost always related to an IT matter, which is by essence rather technical;
- It is often spotted quite late, when the hacker has already been operating for several months;
- Its repercussions are generally massive and there is a psychological impact, internally and externally to your organisation, on your employees’ morale as well as on how your company’ reputation;
- It calls for transversal management by stakeholders who are not always used to collaborating with one another;
- It prevents the use of traditional communication tools, because they, too, may have been compromised;
- Exiting a cyber crisis is rarely a fast procedure.
Business Takeaways
While you can’t predict when a major cyber incident will hit your organization, you can control how ready you are to face it. In the aftermath, when incident response teams are engrossed in unraveling the attacker’s moves within your networks, they often find themselves overwhelmed.
This is where your incident management team steps in, taking charge of managing findings, communications, regulatory notifications, and remediation. With a multitude of tasks and challenges on their plate, many are unseasoned and unprepared for the magnitude of responsibilities.
This course will help your organization to:
- Raise awareness among participants about various types of cyber threats
- Train teams to implement crisis management strategies
- Develop the skills necessary to detect and respond quickly to a cyberattack
- Promote collaboration between technical and non-technical teams during incident response for a more integrated approach
- Ensure rapid and effective recovery of operations after an attack
- Instill a culture of continuous improvement, leveraging lessons learned from incidents to refine future response strategies
- Provide guidance on regulatory compliance and raise awareness of legal considerations
Core skills you will gain
- Skills in prevention of crises before they occur
- Skills in application of a crisis mitigation procedure after an IT failure has been confirmed and identified
- Skills in improvement of the crisis management procedure in regard to experience feedback
- Strategize and respond to ransomware incidents including how to develop exercises and training around these devastating attacks
- Prepare, setup and run cyber incident management exercises
Course curriculum :
More than 8 hours of HD videos, case studies and quizzes
Introduction to Cybersecurity
- Understand the basic concepts of cybersecurity.
- Identify different cyber threats.
- Importance of crisis management in cybersecurity.
Preparation and Planning
- Establish a crisis management plan.
- Define roles and responsibilities within the team.
- Prepare attack scenarios and simulation exercises.
Detection and Initial Response
- Implement incident detection systems.
- Procedures to follow when detecting an attack.
- Initial response and threat containment.
Communication and Coordination
- Communication strategies internally and externally.
- Coordination with stakeholders and authorities.
- Managing the company’s reputation during a crisis.
Recovery and Post-crisis
- Steps for recovery after an attack.
- Continuous improvement of the crisis management plan.
- Post-crisis learning and feedback.
